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Motrex LLC Field Service Technician - Mississauga, ON in Mississauga, Ontario

Overview

Service vehicle and iPad provided! Quarterly bonus based on performance objectives!!

Working within the GNB Motive Power Industrial Battery Division, the Field Service Technician is responsible for the repair and preventative maintenance of batteries and chargers in a timely and efficient manner. Working at the customer’s site, typically a warehouse, you will diagnose and repair forklift batteries to enable customers' success. This is a hands-on job troubleshooting batteries - don't have forklift experience, we will train!

Responsibilities

Customer and On-Site Interaction:

  • Conduct repairs, preventative maintenance, and audit work according to company policies and procedures

  • Represent GNB in a neat and professional manner in accordance with GNB/Stryten standards

  • Convey all information to the proper contact at the customer’s location to ensure customer satisfaction

  • Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing GNB/Stryten

  • Actively promote point-of-sale items and allied products and services

  • Prepare core/scrap batteries at customer site for shipment as necessary

  • Recognize and recommend safety and OSHA/EPA issues

Paperwork:

  • Ensure work order, Warranty/PIR forms, and inventory control forms are filled out properly and submitted in a timely manner (within 24 hours)

  • Complete time sheets and call logs on a daily basis and submit weekly

  • Work closely with the Director and Service Coordinators to arrange service schedule, to convey issues, and submit all paperwork

Additional Responsibilities:

  • Handle customer issues and ensure timely and effective resolutions

  • Escalate issues as needed to appropriate manager(s)

  • Proper use of company funds and assets in the execution of the job

  • Help out where needed (Shop) or as directed by Management

  • Work closely with and assist other GNB Technicians and GNB Sales staff

  • Participate in customer and internal meetings and training as needed

  • Occasional Overnight travel may be required

  • Additional responsibilities as required

Qualifications

Required Skills:

  • Minimum High school diploma or equivalent

  • Possess Commercial Drivers License with clean drivers abstract

  • Ability to regularly lift a minimum 50 lbs. and use lifting equipment for up to 150 lbs. on a regular basis

  • Excellent working knowledge of the MS Office Software, especially Outlook/E-mail, and Excel

  • Acquire through training, an in depth knowledge of batteries and chargers to be able to diagnose maintain, and repair batteries and chargers

  • Ability to operate forklift truck, reach truck, and walkie pallet truck on a regular basis

  • Operate company vehicles in a safe, courteous manner, in all traffic

  • Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications

  • Be familiar with Transportation of Dangerous Goods (TDG), take company provides course, and maintain certificate

About Statement

Stryten Energy (www.stryten.com) is an innovative stored energy solutions provider with The Energy to Challenge the status quo in transportation, motive and network power industries. We invest in and develop the energy storage technologies that give our customers the competitive advantage they need to be successful and achieve their goals for growth and profitability.

How do we challenge? We are customer-focused, quality-centered and environmentally responsible with the health and safety of our employees at the center of everything we do.

Our stored energy solutions power everything from forklifts in warehouses and distribution centers to cars, trains and trucks to data centers and vast telecom networks. In addition to manufacturing high-quality advanced lead and lithium batteries and intelligent chargers, we design cloud-based software for smart fleet design decisions.

Disclaimer

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Locations CA-ON-Mississauga

Requisition ID 2021-3183

Category Field Service

Address 7303 East Danbro Crescent

Postal Code L5N 6P8

Position Type Regular Fulltime

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