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Overview

The Sales Operations & Pricing Manager (SOPM) is at the core of Stryten Energy’s commercial operation collaborating with Sales, Customer Success, Marketing, Finance, and Executive Management. This is a very strategic position as Stryten Energy executes on its strategy and works to achieve its sales goals. You will help us instill structure and processes to scale, refine our approach to the order to cash process, and drive standardization of sales and pricing processes. The SOPM is responsible for the oversight of both the Sales Operations and Pricing teams; which may include but is not limited to day to day administration and operational tasks, ie: administration of Sales Policies, Sales Programs, Audit Compliance, Customer Onboarding. The SOPM will also oversee the administration of the assigned customer price, adjustment, and / or accrual files, and system data. The SOPM will be responsible for building processes that will aid with improving its customer satisfaction by working with both the Sales Operations and Pricing teams towards driving operational excellence for Stryten Energy.

Responsibilities

• Developing and implementing sales processes for sales teams, specialists and other representatives

• Researching and analyzing data to create sales forecasts

• Collaborating with other departments and upper management to identify business goals

• Recruiting, hiring and training sales representatives

• Identifying customers and sales opportunities by analyzing sales data and consumer trends

• Creating and managing automation tools to increase sales process efficiency

• Complete oversight of the assigned Customer Service & Pricing teams

• Track long term sales data

• Implement new technologies as needed to support marketing, sales, and customer service teams

• Serve as a liaison between teams and upper management

• Follow ethical practices with consumer and customer data

• Train staff on new technology and software

• Assist with account management

• Create and / or maintain accurate reports regarding shipments, fill rates, on time delivery.

• Monitor the daily shipping schedule to ensure FIFO and on-time order fulfillment

• Ensure all Sales Policies, Processes, and Programs are followed

• Monitor, create and / or maintain accurate reports regarding customer price lists, pricing discrepancies, margin analysis, etc…

• Other duties may be assigned

Qualifications

• Bachelor's degree or equivalent experience preferred

• Previous Customer Service and Pricing experience

• Previous Supervisory or Management Experience preferred

• Excellent communication skills both verbal and written

• Ability to work independently or with minimal supervision

• Ability to manage a wide variety of situations and personalities while maintaining a positive attitude

• Ability to provide team motivation and employee development to maximize customer and employee satisfaction

• Comfortable working with all levels of an organization including but not limited to, Sr. Management, Operations, Manufacturing, and Accounting

• Experience with Root Cause analysis, Corrective Action Requests

COMPETENCIES, SKILLS & KNOWLEDGE:

• Strong leadership skills to evaluate ongoing customer service team performance and provide training and coaching when necessary

• Communication skills for effective verbal and written communications to serve as a liaison between cross-functional teams and upper management

• Advanced analytical and problem-solving skills to identify opportunities for sales process improvements and develop and implement new strategies

• Financial skills and business acumen to understand sales profitability and opportunities

• Technology skills to utilize CRM and database software tools in daily tasks

• Research and reporting skills to analyze sales data and consumer trends to identify process improvement opportunities

• Knowledge of MS Office applications, intermediate skills in Excel required (ie: Vlookups, Intermediate calculations)

• Knowledge of Order Entry and ERP systems; IQMS preferred

• Experience with data analysis, control metrics, and the establishment and monitoring of KPI’s

#LI-JA

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead and lithium batteries, intelligent chargers and cloud-based software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.

Job Locations WI-Milwaukee

Requisition ID 2022-3467

Category Sales

Position Type Regular Fulltime

Address 714 East Keefe Ave

Postal Code 53212

#stryten