Motrex LLC Customer Service Representative in Milwaukee, Wisconsin
Stryten Energy’s strategy and goal is to provide our customers with premium service, and as such the Customer Service Representative (CSR) is a critical customer facing role. The CSR role is responsible for entering orders/data, managing customer service issues, coordinate between plants, inventory requirements, and customer orders. They will work with internal cross-functional departments as necessary to resolve any emerging problems that our customer accounts might face with accuracy and timeliness.
Support the order entry process by:
Ensuring that Sales Policies, Processes, and Programs are followed
Verify accuracy of incoming customer purchase orders, work with customer and / or Sales Representatives to resolve discrepancies
Timely and accurate entry of customer purchase order information into ERP System
Customer Account Set Up
Correspond with Customers regarding order status, complaints, warranty issues, etc…
Monitor customer complaints regarding quality or service and escalate as appropriate
Maintain and monitor appropriate reports / data files as dictated by department needs, ie:
Past Due Orders
Warranty and / or Quality Issues
Other duties may be assigned
Associates degree preferred or equivalent experience
Excellent communication skills both verbal and written
Ability to work independently or with minimal supervision
Ability to work with difficult situations and maintain a positive attitude
Competencies, Skills, Knowledge
Previous Customer Service experience preferred
Knowledge of MS Office applications, intermediate skills in Excel required
Knowledge of Order Entry and ERP systems; IQMS preferred
Team Player; detail oriented, self-starter, ability to work in a sometimes high pressure environment to meet deadlines and customer demands.
Energetic, take charge attitude, with the ability to keep smiling.
Comfortable working with all levels of an organization including but not limited to, Sr. Management, Operations, Manufacturing, and Accounting
Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead and lithium batteries, intelligent chargers and cloud-based software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more at stryten.com.
Job Locations WI-Milwaukee
Requisition ID 2022-3468
Category Customer Service/Support
Position Type Regular Fulltime
Address 714 East Keefe Ave
Postal Code 53212