Motrex LLC Service Territory Coordinator in Los Angeles, California
Working for GNB Industrial Power, a Division of Stryten Manufacturing the Motive Power Service Coordinator primary day to day responsibilities will include: assist in the management of all aspects of a service branch operation including, interactions with customers, technicians, and management team. Fully accountable for branch operations in the absence of the service territory manager.
Customer Contact, Service Requests, and Scheduling:
Handle all service requests and customer contact in a professional manner
Responding to service requests in a timely manner
Create and update service orders as necessary
Schedule service calls with Service Technicians
Keep customers informed of service dates and update customer’s systems
Schedule & coordinate scrap battery retrieval
Service Completion & Billing:
Follow up with Service Technicians and customer to ensure completion of Service Calls
Update internal and customer’s systems (if necessary) upon completion of service call
Review, update and process from call create through invoicing.
Complete billing reports for customers as needed
Safety- engaged with daily safety practices for GNB techs and facilities.
Handle warranty claims and work with US warranty department for warranty approvals
Handle customer issues and ensure timely and effective resolutions
Escalate issues as needed to appropriate manager(s)
Liaison with GNB Sales team and other GNB departments, cross functional service point of contact for all GNB departments and customers.
Cross train with other team members as back-up
Participate in training courses and meetings as needed
Provide additional customer service and clerical support as required
Logistics support: place repair parts orders for the local branch stocking model, create quotes, create bill of lading, utilize company portal to arrange common carriers, manage branch to branch transfer of repair parts, and deliver repair parts to techs if needed.
Inventory Control, issuing the parts to the tech, ensure parts are invoiced correctly on service work orders, conduct monthly cycle counts including authorized adjustments to inventory, participate in yearly physical inventory ( critical function)
Issue purchase orders to outside vendors
Rental Programs- manage the entire workflow of rental batteries, deploying rentals, to tracking rentals, to receiving rentals back, to ensure invoicing is correct.
Manage workflow with technicians assigned to branch to ensure service levels are met
Manage day to day operations of the branch on behalf of the Territory Manager
Receive assigned work orders from GNBs national call center, and manage from service request to complete closure.
Service assessment, use technical battery and charger experience/knowledge to help customer’s trouble shoot potential issues, and to support techs in the field during repairs.
Technical knowledge of battery & chargers.
Will be a self-starter with exceptional time management, communication skills, and works well under pressure
Team player in a fast paced environment
Possesses an expert knowledge of the MS Office Software, especially Excel, experience in JD Edwards asset
Possess excellent organizational skills with a strong attention to detail
Be able to work independently and have a proven ability to multi task, knows how to prioritize
Bilingual (French/English) is not necessary but would be an asset
College or University Graduate preferred
Will have 1 -2 years background and experience in Customer Service
Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Stryten Energy (www.stryten.com) is an innovative stored energy solutions provider with The Energy to Challenge the status quo in transportation, motive and network power industries. We invest in and develop the energy storage technologies that give our customers the competitive advantage they need to be successful and achieve their goals for growth and profitability.
How do we challenge? We are customer-focused, quality-centered and environmentally responsible with the health and safety of our employees at the center of everything we do.
Our stored energy solutions power everything from forklifts in warehouses and distribution centers to cars, trains and trucks to data centers and vast telecom networks. In addition to manufacturing high-quality advanced lead and lithium batteries and intelligent chargers, we design cloud-based software for smart fleet design decisions.
Job Locations CA-Los Angeles
Requisition ID 2021-3110
Category Customer Service/Support
Position Type Regular Fulltime
Postal Code 90001