Motrex LLC Senior Desk Side Support Technician in Alpharetta, Georgia
The Senior Desk Side Support Technician position is part of the end user support team and is responsible for the day to daybreak fix IT support to the user community and must possess a strong commitment to high-quality customer service and solid work ethic. The role will be onsite at our corporate headquarters and will provide IT support, including diagnosing and troubleshooting PC hardware and software technical problems, to both local and remote users across the enterprise. The position will also involve coordinating with other support groups and being part of the IT support resource team that supports all sites in North America.
Providing face-to-face, phone and online break fix support to the enterprise user community
Maintain, troubleshoot, repair, and image desktop computers, laptops, and peripherals.
Prepare and manage deployment of PC's, laptops, and printers while maintaining inventory on all hardware and software deployed.
Responsible for supporting the company VOIP Platform Fuze at multiple sites and headquarters.
Ensuring all operational tickets assigned in ticketing platform are addressed in a timely manner meeting SLAs or escalated to Tier 3 support where applicable.
Create and maintain base image to be applied to all end user workstations.
Ensuring all workstations are patched with the latest Microsoft and 3rd party software.
Improving proficiency of IT processes via scripting and other automation tools
Ensure all IT assets are documented, catalogued, and kept up to date in the CMDB tool.
Interfacing with various vendors in support of the hardware and software systems
Installing and maintaining proper software and application resources
Communicating with other support groups within Motrex while providing hands and feet support as required.
Ensuring all support cases are dealt with in agreed service levels while maintaining satisfactorily ticket documentation within ITSM logging system.
Occasional travel to remote sites may be required. (20% or less domestically)
3-5 Years of experience supporting mid to large size environment 2000+ Employees
Excellent communication skills, with the ability to communicate professionally and confidently at all levels with strong organizational skills and a solution-based, problem-solving mindset.
Experience supporting Enterprise-level organizations’ PC support needs, along with some Executive Level/VIP support while being flexible, adaptable, and able to meet tight deadlines.
Working knowledge of Office 365, Windows 10, Active Directory, Microsoft Azure applications as well as Network Topologies – Ethernet, TCP/IP, Smart-Device technology – iPad, iPhone, Android etc.
Using PowerShell to develop/run scripts to optimize IT process automation.
Experience with patch management via BMC Client Management or similar technologies for end user workstations
Ensure that relevant parties are kept informed as to the status of support work being carried out in a timely manner.
Responsible for developing standards/processes and knowledgebase documentation.
Reasonable level of understanding ITIL and ITSM environment.
Motrex is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Motrex (motrexllc.com) provides services to industrial manufacturing and recycling businesses. We specialize in Finance and Accounting, Purchasing, EHS Compliance, Quality and Human Resource Management, as well as Information Technology. Our multi-functional approach enables us to exploit synergy potential and thus improve the competitiveness of our clients’ businesses.
Job Locations GA-Alpharetta
Requisition ID 2023-3915
Category Information Technology
Position Type Regular Fulltime
Location : Address 5925 Cabot Parkway
Location : Postal Code 30005