Job Information
Motrex LLC Customer Service Representative in Alpharetta, Georgia
Overview
Stryten Energy builds batteries. Batteries that power your world. From cars, trucks and boats to forklifts, railway, and UPS systems, Stryten batteries offer endurance and reliability. You will manage and resolve customer inquiries and issues while providing world class customer engagements.
Work hours 8:00-5:00pm Mon - Fri (This position will work on-site in the office located in Alpharetta)
Responsibilities
To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Ability to provide World Class Customer Engagements
Ensure every Customer feels great about every interaction
Manage and resolve all Customer inquiries and issues
Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Accounting
Energized by a fast pace environment
Enjoys change
Enter purchase orders
Provide consolidated billing and supporting documentation to customers
Provide written correspondence to Customers
Maintain warranty files and process warranty part orders on a timely basis
Gain understanding of various sales and marketing programs
Working knowledge of the Battery industry including Material Handling applications preferred
Ability to quickly learn new & use software tools like Salesforce.com, ServiceMax, Google Suite JDE, MS Office
Other tasks or projects assigned as needed
Qualifications
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to work shift and on call as needed
Ability to work independently with minimal supervision.
High level of accuracy required
Excellent organizational skills and extremely detail minded
Self-motivated team-player in a fast-paced environment
Ability multi-task
Excellent oral and written communication skills
Ability to deal with difficult situations and maintain a positive attitude
Ability to perform basic customer support functions
Excellent computer skills including working knowledge of Microsoft Office Suite, Salesforce.com, ServiceMax, Google Suite and JD Edwards ERP system preferred
College graduate or equivalent education and progressive call center experience preferred
Bilingual (Spanish/English or French Canadian/English) preferred
Basic Skills:
- Phone Support, Order Entry, Order inquiry, Order changes, Warranty claims, Bill To / Ship To Set Up
EEO Statement
Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
About Statement
Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more atstryten.com.
Job Locations GA-Alpharetta
Requisition ID 2023-4042
Category Customer Service/Support
Position Type Regular Fulltime
Address 5925 Cabot Parkway
Postal Code 30005
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