Motrex LLC Jobs

Mobile Motrex Logo
rrow. Learn more at <a href="" target="_blank" title="" rel="noopener"> </a>. <br><br><strong>Job L

Job Information

Motrex LLC Customer Service Representative in Alpharetta, Georgia


Stryten Energy builds batteries. Batteries that power your world. From cars, trucks and boats to forklifts, railway, and UPS systems, Stryten batteries offer endurance and reliability. You will manage and resolve customer inquiries and issues while providing world class customer engagements.

Work hours 8:00-5:00pm Mon - Fri (This position will work on-site in the office located in Alpharetta)


To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to provide World Class Customer Engagements

  • Ensure every Customer feels great about every interaction

  • Manage and resolve all Customer inquiries and issues

  • Comfortable interacting with Sr. Management, Branch Operations, Manufacturing and Accounting

  • Energized by a fast pace environment

  • Enjoys change

  • Enter purchase orders

  • Provide consolidated billing and supporting documentation to customers

  • Provide written correspondence to Customers

  • Maintain warranty files and process warranty part orders on a timely basis

  • Gain understanding of various sales and marketing programs

  • Working knowledge of the Battery industry including Material Handling applications preferred

  • Ability to quickly learn new & use software tools like, ServiceMax, Google Suite JDE, MS Office

  • Other tasks or projects assigned as needed


The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Ability to work shift and on call as needed

  • Ability to work independently with minimal supervision.

  • High level of accuracy required

  • Excellent organizational skills and extremely detail minded

  • Self-motivated team-player in a fast-paced environment

  • Ability multi-task

  • Excellent oral and written communication skills

  • Ability to deal with difficult situations and maintain a positive attitude

  • Ability to perform basic customer support functions

  • Excellent computer skills including working knowledge of Microsoft Office Suite,, ServiceMax, Google Suite and JD Edwards ERP system preferred

  • College graduate or equivalent education and progressive call center experience preferred

  • Bilingual (Spanish/English or French Canadian/English) preferred

Basic Skills:

  • Phone Support, Order Entry, Order inquiry, Order changes, Warranty claims, Bill To / Ship To Set Up

EEO Statement

Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Statement

Stryten Energy helps solve the world’s most pressing energy challenges with a broad range of energy storage solutions across the Essential Power, Motive Power, Transportation, Military and Government sectors. Headquartered in Alpharetta, Georgia, we partner with some of the world’s most recognized companies to meet the growing demand for reliable and sustainable energy storage capacity. Stryten powers everything from submarines to subcompacts, microgrids, warehouses, distribution centers, cars, trains and trucks. Our stored energy technologies include advanced lead, lithium and vanadium redox flow batteries, intelligent chargers and energy performance management software that keep people on the move and supply chains running. An industry leader backed by more than a century of expertise, Stryten has The Energy to Challenge the status quo and deliver top-performing energy solutions for today and tomorrow. Learn more

Job Locations GA-Alpharetta

Requisition ID 2023-4042

Category Customer Service/Support

Position Type Regular Fulltime

Address 5925 Cabot Parkway

Postal Code 30005