Motrex LLC Customer Service Representative in Alpharetta, Georgia
The customer service representative is a significant customer facing role within Stryten, with daily communication around orders and fulfillment directly with the customer as well as other departments within the organization.
The hours for this role are M-F, 8am-5pm ET, with an hour lunch break.
To perform this job successfully an individual must be able to perform each duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Train and assist co-workers on department processes.
Develop and maintain accurate documentation of department processes.
Research, reconcile and resolve customer issues in a timely manner.
Act as “SME” Subject Matter Expert on various Systems including JDE, SFDC, inContact, CPQ.
Process product and service orders / quotes received new / revised from sales force in a timely manner.
Fully understand and demonstrate high degree of efficiency processing Export Orders
Perform customer support function in at least one area of expertise.
Ability to provide World Class Customer Engagements
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education, Experience, Certifications:
- High School Diploma or GED equivalent required. Bachelor’s degree or equivalent combination of work experience and education preferred
Competencies, Skills, Knowledge:
Ability to self -manage.
Project management experience.
Proficiency in all of the basic customer support skills.
Excellent oral and written communication skills.
Excellent Interpersonal skills to coach and train co-workers
Ability to deal with difficult situations and maintain a positive attitude.
Must be detail oriented.
Excellent computer skills including working knowledge of MS Office, SFDC, inContact & JDE.
OTHER CATEGORIES AS REQUIRED:
- Phone Support, Order Entry, Order inquiry, Order changes, Bill To / Ship To Set Up, Credit Card Processing, Inventory Look Up, BOM Look Up, Customer Ledger Inquiry, Returns, Freight quotes and ESG.
Area of Expertise May Include:
- International Order Processing (documentation & freight), OEM / National Accounts Support, and Recycling.
Stryten Energy is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Stryten Energy (www.stryten.com) is an innovative stored energy solutions provider with The Energy to Challenge the status quo in transportation, motive and network power industries. We invest in and develop the energy storage technologies that give our customers the competitive advantage they need to be successful and achieve their goals for growth and profitability.
How do we challenge? We are customer-focused, quality-centered and environmentally responsible with the health and safety of our employees at the center of everything we do.
Our stored energy solutions power everything from forklifts in warehouses and distribution centers to cars, trains and trucks to data centers and vast telecom networks. In addition to manufacturing high-quality advanced lead and lithium batteries and intelligent chargers, we design cloud-based software for smart fleet design decisions.
Job Locations GA-Alpharetta
Requisition ID 2021-3187
Category Customer Service/Support
Position Type Regular Fulltime
Address 3700 Mansell Road
Postal Code 30022